WhistleView Terms of Service

Effective date: 25 October 2026
Last updated: 25 October 2026

These terms are between Conversion Sports (Pty) Ltd (registration number 2014/170935/07), trading as WhistleView ("WhistleView", "we", "us", "our"), and the people and organisations that use WhistleView.

• Part A applies to every user, including referees, coaches, evaluators and administrators using the web app or the iOS or Android app.
• Part B applies to organisations that subscribe to WhistleView (each a "Customer"), together with their signed Order Form.

If Part B and an Order Form conflict, the Order Form wins.

Part A: Terms for all users

1. The Service

WhistleView is a platform for sports officiating, match assessment, referee management and performance development. It is available on the web and as iOS and Android apps, with related documentation and support (the "Service").

2. Accepting these terms

By creating an account or using the Service, you accept these terms and our Privacy Policy. If you do not accept them, do not use the Service. You must be at least 18 years old to use the Service.

3. Your account

• You are usually invited to WhistleView by an organisation, such as your union or league. That organisation decides which workspaces and features you can use, and it can change or remove your access.
• Keep your login details private and do not share your account. You are responsible for what happens under your account.
• Tell us or your organisation straight away if you think someone else has used your account.

4. Acceptable use

You must not:

• use the Service for anything unlawful, or to harass, discriminate against or harm anyone;
• upload content you do not have the right to share, or content that is defamatory, obscene or infringes someone else's rights;
• try to access workspaces or information you have not been given access to;
• disrupt, overload, probe or reverse engineer the Service, or bypass its security;
• copy or scrape the Service, or use it to build a competing product.

We may suspend or remove access, or remove content, that breaks these rules.

5. Your content

• Content you add to WhistleView, such as videos, reports, reflections, notes and photos, belongs to you or to your organisation, as agreed between you and it.
• You give WhistleView permission to host, store, process and display that content only so far as needed to run the Service for you and your organisation.
• Your organisation's administrators can see, use and manage content in their workspaces according to their role.

6. AI-assisted features

Some features use artificial intelligence to suggest drafts, such as match reports or incident descriptions, or to read photos of handwritten notes. AI output can be inaccurate or incomplete. Always review it before you rely on it or save it. You and your organisation remain responsible for the final content. See the Privacy Policy for how AI features handle your information.

7. Video meetings and communications

Video meetings, notifications and emails are provided to support officiating and development. Do not record or share other participants' information without their permission and your organisation's approval.

8. Our rights in the Service

WhistleView and Conversion Sports (Pty) Ltd own the Service, including the software, designs, evaluation and grading tools, AI features, logos and trademarks. These terms give you the right to use the Service. They do not transfer any ownership to you.

9. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may change or improve features. If a change materially reduces what your organisation has paid for, Part B applies.

10. Deleting your account

You can delete your account at any time in Settings → Delete Account. The Privacy Policy explains what is deleted and what your organisation keeps as part of its official records.

11. Liability

To the extent the law allows:

• the Service is provided "as is";
• we are not liable for indirect or consequential loss, such as lost profit or lost opportunity;
• we are not responsible for decisions an organisation makes about appointments, grading or selection, even where the Service helped prepare them.

Nothing in these terms limits rights you have under the Consumer Protection Act 68 of 2008 or other law that cannot be excluded.

12. App stores

If you downloaded the app from the Apple App Store or Google Play, these terms are between you and WhistleView, not Apple or Google. Apple and Google are not responsible for the app or its support. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Part B: Terms for subscribing organisations

13. Licence and workspaces

13.1 Licence. Subject to payment of the fees and compliance with these terms, WhistleView grants the Customer a non-exclusive, non-transferable licence to use the Service during the Subscription Term.

13.2 Users. Unless the Order Form says otherwise, the Customer may add unlimited authorised users (referees, evaluators, coaches, reviewers, administrators and staff) to its workspaces. The Customer is responsible for its users' use of the Service.

13.3 Workspaces. The Customer may create workspaces within the limits in its Order Form. Where parent and child workspaces are linked (for example a provincial union and its regions or clubs), authorised administrators of the parent workspace may share templates and grading frameworks with, and view records and reports of, the linked workspaces.

14. Fees, invoicing and payment

14.1 Fees. The subscription consists of:

• an annual platform licence fee, invoiced annually in advance, for access to the Service and continuous updates; and
• a monthly maintenance and cloud support fee, invoiced monthly or as agreed in the Order Form, covering cloud infrastructure, data synchronisation, backups, security monitoring and technical support.

14.2 Payment terms. Invoices are payable within 30 days of the invoice date. Fees exclude VAT and other taxes, which will be added as the law requires.

14.3 Late payment. If an amount is more than 45 days overdue, WhistleView may suspend the Customer's workspaces after giving 10 business days' written notice, until the arrears are paid. We will not delete Customer Data because of late payment.

15. Service levels and support

15.1 Uptime. WhistleView targets 99.9% monthly availability of the core Service, excluding scheduled maintenance.

15.2 Maintenance. Scheduled maintenance normally takes place between 00:00 and 04:00 SAST (UTC+2). We give at least 48 hours' notice.

15.3 Support. Customer administrators can get email support for faults, guidance and escalations.

16. Customer Data and data protection

16.1 Ownership. The Customer owns all data uploaded to or generated in its workspaces, including referee profiles ("Customer Data").

16.2 Processing. The Customer is the responsible party and WhistleView is the operator for Customer Data under POPIA. WhistleView processes Customer Data only to provide the Service, on the Customer's documented instructions, and as described in the Privacy Policy, including through the sub-processors listed there.

16.3 Customer obligations. The Customer is responsible for having a lawful basis, and any consents needed, to load personal information into the Service, in particular special personal information such as ethnicity, and for informing its members how their information is used.

16.4 Security and breaches. WhistleView maintains appropriate technical and organisational security measures and will notify the Customer without undue delay of any security compromise affecting Customer Data.

16.5 Confidentiality. Neither party will use or disclose the other's confidential information except to perform this agreement, unless the other party agrees in writing or the law requires it.

17. Intellectual property

The Customer must not reverse engineer, decompile or create derivative works of the Service. Feedback the Customer gives may be used to improve the Service without obligation.

18. Term, renewal and termination

18.1 Term. The agreement runs for the initial term in the Order Form (normally 36 months). It then renews automatically for 12-month periods unless either party gives written notice of non-renewal at least 60 days before the end of the current term.

18.2 Termination for cause. Either party may terminate the agreement by written notice if the other materially breaches it and does not remedy the breach within 30 days of being notified.

18.3 Exit. After termination or expiry, the Customer has 60 days to export its data in standard formats (such as CSV) free of charge. WhistleView then deletes or anonymises Customer Data from its production systems in line with the Privacy Policy.

19. Limitation of liability

19.1 To the extent the law allows, each party's total liability under or in connection with this agreement is limited to the fees paid or payable by the Customer in the 12 months before the claim.

19.2 Neither party is liable for indirect, incidental, special, punitive or consequential loss, including lost profit, data corruption or business interruption.

19.3 These limits do not apply to a party's breach of confidentiality, the Customer's payment obligations, or liability that cannot be limited by law.

Part C: General

20. Governing law

These terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.

21. Changes to these terms

We may update these terms. We will give notice in the app or by email at least 30 days before a material change takes effect. If you keep using the Service after that, you accept the updated terms. Changes to a Customer's commercial terms require a signed amendment to its Order Form.

22. Contact

Conversion Sports (Pty) Ltd t/a WhistleView (2014/170935/07)
Email: paultreu7@gmail.com